We face changes all the time in our lives. At the workplace, it may be in the form of a new transformation initiative, a global system deployment, or even just moving offices. These changes are intended to improve current processes, but often the process of transitioning through the change may make us feel frustrated or lost. This is where change management comes in.
We recently held a webinar with change management experts at Acquis Consulting Group where we covered best practices and key components needed in every change management plan. Watch the full video recording here or read on for the key takeaways.
What is Change Management?
Simply put, change management is the planning and execution behind moving a person, team, or entire organization from their current state to a new or future state.
Change management done well can facilitate a variety of positive outcomes – such as increased productivity and earlier ROI realization – by ensuring that everyone affected by the change knows what to expect and what is required of them to succeed. Conversely, not implementing a change management strategy can result in wasted resources, low adoption by employees and leaders, and more.
Why Change Management is Important
If you are facing a change in your organization, here are five key building blocks you’ll need to construct a strong change management plan.
Key Building Blocks for Every Change Management Plan
- Measuring Success
Start by discussing an overall strategy for how change management will be carried out in your organization.
- What will be changing?
- Who are the key stakeholders involved?
- How does the change affect them?
Structure your communication and training around the answers to those questions, and keep in mind that change management should be carried out gradually, not in a single event.
And, as always, you can’t manage what you don’t measure. Determine the metrics that will help you gauge the success of your change management strategy before, during, and after the change has been implemented.
What Change Management Looks Like in Action
To help put the concepts around change management in perspective, consider a legal team planning to implement a panel vendor program. Key stakeholders to involve in the process might include the general counsel, legal operations team, in-house lawyers, vendors and outside law firms, and the people responsible for legal tech.
Creating a Change Management Plan
Some of the changes to address could be how the team plans to interview and select vendors for the program and use their legal technology to enforce compliance. To help discuss and communicate these changes, the team could map out a timeline of the key communications, decisions, and meetings that need to happen.
Using Technology to Measure Success
Finally, the team could track success through a legal technology solution such as a legal operations management platform, which provides access to vendor surveys and metrics around legal spend on law firms in the panel program.
Change Happens. Will You Be Ready?
It’s impossible to avoid change. What’s important is to be ready with a strategic and detailed plan for communication and training to make sure change is handled successfully. While change is inevitable, suffering is optional.
To learn more about change management, check out the full video recording of the webinar this blog post was based on.