SimpleLegal streamlines feedback from in-house attorneys with vendor surveys
This article was originally featured on GlobeNewswire.
New application provides data-driven vendor comparisons to legal teams through Scorecard function
MOUNTAIN VIEW, Calif., April 29, 2019 — SimpleLegal, a legal operations platform offering e-billing and spend management, matter management and analytics software, today announced the launch of Vendor Surveys. This new feature allows SimpleLegal customers to collect feedback from in-house attorneys on their experience working with a particular law firm or vendor.
Through Vendor Surveys, vendor evaluations are automatically sent from the SimpleLegal platform. Corporate legal teams can then consolidate data into a Scorecard that aggregates the collected feedback and compares current vendors to optimize selection.
Prior to Vendor Surveys, some legal departments collected vendor feedback manually, often through spreadsheets or conversations, but this process proved to be arduous and time-consuming. Legal departments also often selected vendors based on a prior relationship or a perception of the value provided by a vendor, thinking the working relationship was positive when it could be problematic.
“With Vendor Surveys, you get more value, not more hours,” said SimpleLegal CEO Nathan Wenzel. “Law firms naturally want to provide the best service and value possible. By collecting and having the ability to communicate concrete feedback on their performance, Vendor Surveys enhances their relationship by identifying specific ways the partnership can be improved.”
Vendor Surveys provides a single place – the SimpleLegal platform – to collect and manage feedback, giving legal departments access to valuable insights obtained through the data. Vendor Surveys additionally helps identify vendors that provide the most efficiency with data-driven insight into their performance. The process is streamlined through automated reminders, published response rates, the ability to nudge non-responders, and control over who receives surveys.
Setting up Vendor Surveys is simple and optimized for busy attorneys. Legal departments set which user-roles should receive a survey, on which types of matters, as well as a schedule for when surveys are sent out. SimpleLegal takes care of everything else with a standard set of questions that will provide optimal feedback across different practice areas. The mobile-optimized Vendor Surveys feature is available on the SimpleLegal Professional and Enterprise tiers.
SimpleLegal provides a modern legal operations management platform that streamlines the way corporate legal departments manage their matters, track and interpret spend, and collaborate with vendors and law firms. SimpleLegal combines e-Billing and spend management, matter management, vendor management, and reporting and analytics into one comprehensive application to optimize legal operations and the management of the entire legal department. The company, founded in 2013, is privately held and located in Mountain View, California. For more information, visit www.simplelegal.com.
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