Tier 3 Software Support Engineer

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Job ID: job_20210203231107_NJEWC4MSYIQCUST4 Location: Austin / US Remote Department: Customer Support


We’re looking for the right person to be the final escalation point for supporting our Customers and their Law Firms. Technical issues that cannot be resolved by levels 1 and 2 Support staff are escalated to the Tier 3 Support Engineer.  The Tier 3 Support Engineer is responsible for troubleshooting and resolving the most difficult and complicated issues and requests. This position will work closely with Engineering, Product Management, and Professional Services. The Tier 3 Support Engineer is the escalation point for technical support issues globally.

Location:  Austin, TX or U.S. Remote 

 Day to Day Responsibilities

Preferred experience 


We’re here to build a world-class product that our customers love, which has the best support of any software product they use, in an environment that celebrates company and personal success. We believe that opportunity exists in the legal industry to build that company. We believe that we can build the next great enterprise platform faster and better than anyone else.

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