SimpleLegal is looking for our next Customer Success Manager to continue developing ongoing relationships with our customers. We pride ourselves on being a customer focused organization starting with our implementation process all the way through customer success, renewals, and support.
What You Will Be Doing
- You will become a SimpleLegal product expert and help guide our customers in getting the most out of their system.
- You will be a problem solver for both our customers and internal stakeholders
- You will proactively identify at risk customers.
- You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- You will be working cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams
- You will partner with your clients to set realistic expectations as it relates to customer deliverables
What You Will Bring to SimpleLegal
- You can put yourself in others’ shoes and see situations from perspectives other than your own
- You’re motivated by seeing others succeed and grow when you partner with them
- Demonstrated experience partnering with internal and external stakeholders
- Demonstrated organizational skills with exceptional attention to detail
- Demonstrated experience managing several projects and task at the same time while level setting priorities for all stakeholders
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry
- You are hungry for knowledge. Legal Tech is undergoing a rapid change and you want to learn more!
- 5+ years of professional experience
- Experience in Customer Success or Account Management
- Background in Consulting or Software (Legal Software is a plus)
- Experience with Salesforce and Customer Success tools
- Startup Experience working within a small Customer Success Org.
- Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case is a plus)
Nice to Have
- Bachelor’s Degree
We’re here to build a world-class enterprise SaaS product that our customers love, that has the best support of any software product they use, in an environment that celebrates company and personal success. We offer competitive compensation and benefits in a fun working environment.
- Medical + Dental + Vision
- 401K match
- Paid maternity and paternity program
- PTO - Personal, Sick and Holidays